Terms of Service

1. About TalentHub Malaysia

TalentHub Malaysia (“TalentHub”, “we”) is a marketplace that connects Malaysian businesses (“Businesses”) with independent professionals (“Talent”) for marketing, sales, business and operations services. By creating an account, you agree to these Terms.

2. Booking and payment through the platform

All bookings, payments and communication related to services discovered on TalentHub must be completed through the platform. This lets us verify Talent, hold funds securely until work is delivered, resolve disputes fairly, and collect the service fee that keeps TalentHub running.

3. Keeping deals on TalentHub

Businesses and Talent who connect through TalentHub agree not to move a relationship formed on the platform outside it to avoid platform fees. Specifically, you agree not to:

• Share personal phone numbers, email addresses, WhatsApp, Telegram or other contact details in chat for the purpose of arranging payment or work outside TalentHub;
• Request or agree to be paid outside the platform for a service first discussed on TalentHub;
• Ask a counterpart to cancel or avoid creating a booking on the platform so the engagement can happen privately instead.

To help enforce this, messages sent through booking chat are automatically screened. Phone numbers, email addresses and WhatsApp or Telegram links are hidden from the other party, and messages that look like requests to pay outside the platform are flagged and reviewed by our team, and repeated or serious violations may result in warnings, loss of Verified status, commission adjustments, or account suspension.

4. Fees

TalentHub charges Talent a commission on completed bookings, deducted from their payout. Businesses pay a service fee on top of the service price, which covers payment protection and platform support. Current rates are shown before you confirm a booking. Optional Pro subscriptions unlock additional visibility and matching features and are billed monthly until cancelled.

5. Account responsibilities

You are responsible for the accuracy of the information in your profile, for keeping your login credentials secure, and for conducting yourself professionally with other users. Talent are responsible for the quality and legality of the services they offer; Businesses are responsible for providing clear requirements and timely feedback.

6. Disputes

If a Business or Talent disagrees about a booking, either party may raise a dispute from the booking page. TalentHub will review the booking history, chat and any evidence provided to reach a fair resolution, which may include a partial or full refund, or release of payment to Talent.

7. Changes to these Terms

We may update these Terms from time to time as the platform evolves. Continued use of TalentHub after an update means you accept the revised Terms.

8. Contact

Questions about these Terms can be sent to our support team from your dashboard.