Privacy Policy

1. Scope

This Policy explains how TalentHub Malaysia (“TalentHub”, “we”) collects, uses, stores and discloses personal data when you use our platform, in line with Malaysia’s Personal Data Protection Act 2010 (PDPA). It applies to Businesses, Talent and visitors to talenthub.my.

2. What we collect

• Account details: name, email, phone number, password (stored as a salted hash, never in plain text).
• Business profile: company name, company type, industry, state and district.
• Talent profile: professional title, bio, years of experience, skill level, service area, portfolio files and pricing.
• Verification documents: identity documents and other files you upload to become Verified, plus their review status.
• Booking and payment records: bookings made, amounts paid, commissions and payouts, and bank/payout details where applicable.
• Communications: messages sent through booking chat, reviews, and support requests.
• Technical data: IP address and basic request metadata, used for security purposes such as rate-limiting login attempts.

3. Why we collect it

We use your data to:

• Create and secure your account, and authenticate you when you log in;
• Operate bookings, including matching, scheduling, payment and payout processing, and dispute resolution;
• Verify Talent identity and review submitted documents so Businesses can hire with confidence;
• Screen booking chat messages for contact details or requests to pay outside the platform, as described in our Terms of Service;
• Send booking, payment and account notifications;
• Investigate misuse, enforce our Terms, and comply with legal obligations.

4. Who we share it with

We do not sell your personal data. We share it only where necessary to run the platform: with our hosting and database infrastructure providers to store and serve the app; with payment processors to complete bookings once payments are enabled; with the other party to a booking, to the extent needed to deliver the service (e.g. a Talent’s public profile, or a Business’s booking details); and with authorities where required by law.

5. Data retention

We keep account and booking records for as long as your account is active and for a reasonable period afterwards to meet legal, accounting and dispute-resolution needs. Verification documents are retained only as long as needed to support your Verified status and are deleted or anonymised once no longer required.

6. Security

Passwords are hashed, sessions use signed tokens, and access to verification documents and payout details is restricted to what each role needs. No system is perfectly secure, and we encourage you to use a strong, unique password for your account.

7. Cookies

TalentHub uses a single essential cookie to keep you signed in. We do not use third-party advertising or tracking cookies.

8. Your rights

Under the PDPA, you may request access to, or correction of, the personal data we hold about you, and may withdraw consent for optional processing (which may limit your ability to use certain features). To make a request, contact us using the details below from your dashboard.

9. Changes to this Policy

We may update this Policy as the platform evolves. Continued use of TalentHub after an update means you accept the revised Policy.

10. Contact

Questions about this Policy, or requests to access or correct your data, can be sent to our support team from your dashboard.